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Knowledge base

Deliveries

Deliveries 5
  • How long will it take for my delivery to get here?
  • Can I track my order online?
  • I gave the wrong address when I made my order
  • My order has not arrived yet
  • How do I track my order?

Received Products

Received Products 4
  • One of my piercings was damaged/broken upon arrival
  • I can't get the ball(s) unscrewed
  • I received the wrong product
  • I did not receive everything that I ordered

Product Returns

Product Returns 5
  • How do I return a product?
  • What is the status of my return delivery?
  • What is the best way to send a return?
  • Is it possible to exchange products?
  • European Right of Withdrawal

Warranty

Warranty 2
  • General Information About Warranty
  • Additional conditions of warranty

Rewards Points

Rewards Points 3
  • What are rewards points?
  • How can I get Piercing Mania Rewards Points?
  • How can I use my Piercing Mania Rewards Points?

Sizes

Sizes 1
  • How are piercings measured?

Materials

Materials 1
  • What materials are 100% nickel-free?

Order and Payment

Order and Payment 3
  • What payment methods are accepted?
  • Can I cancel my order online?
  • Are there any additional charges now the UK left the EU?

Complaints

Complaints 1
  • Information About Our Complaints Procedure

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