Delivery Times 2

• How long will it take for my delivery to get here?
• My order has not arrived yet

Tracking 2

• Can I track my order online?
• How do I track my order?

Address Issues 1

• I gave the wrong address when I made my order

Issues With The Products Received 3

• One of my piercings was damaged/broken upon arrival
• I received the wrong product
• I did not receive everything that I ordered

Having Some Trouble With Ordered Jewellery 1

• I can't get the ball(s) unscrewed

Returning a Product(s) 5

• How do I return a product?
• What is the status of my return delivery?
• What is the best way to send a return?
• Is it possible to exchange products?
• European Right of Withdrawal

Warranty Information 1

• General Information About Warranty

Warranty Exceptions 1

• Additional conditions of warranty

Rewards Programme 3

• What are rewards points?
• How can I get Piercing Mania Rewards Points?
• How can I use my Piercing Mania Rewards Points?

Payment Methods 1

• What payment methods are accepted?

Order Procedure 4

• Will I receive a copy of my invoice?
• When will I be charged for my order?
• Do I need an account to order something?
• Where can I find my order history?

Cancellation 2

• Why was my order cancelled?
• Can I cancel my order online?

Complaints Procedure 1

• Information About Our Complaints Procedure