You received your order but (one of) the product(s) is not the same as what you ordered? Please check your e-mail containing the order confirmation. This e-mail contains all products you ordered. 

To avoid unnecessary costs on your side, never send a product back without consulting our customer service first. 

Are you certain you received the wrong product? Please take a picture of the product in question and enclose the photo to our contact form. One of our customer support representatives will assist you further.