The ‘European Right of Withdrawal’ for online distance sales applies to all orders at Piercing Mania. Via this link you can find out more information about the consumer rights that apply. In addition to this, our general terms and conditions apply.

At Piercing Mania we are always looking for ways to improve our service. That is why we have improved our return conditions on various points compared to the European Right of Withdrawal.

To make returning as simple as possible, we have made our own return form that can be used. More information about returning via our own return form can be found here . You can also use the European Model withdrawal form, which can be downloaded below.

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return the order. Upon our receipt of a full return shipment you will receive the full amount of the order including any standard shipping costs refunded. Costs for upgrades, such as express delivery, are not refunded.

The costs for the return shipment are to be covered by yourself. Consult the website of your carrier for the various shipping options and associated rates.

If you exercise your right of withdrawal, you must return the product/s including any accessories in the original condition and packaging to the extent reasonably possible. Piercings are hygienic products and can therefore only be returned if the original sealed packaging has not been broken. To make use of the Right of Withdrawal, you can contact us at service@piercingmania.co.uk. We will refund the amount due within 14 days of your return shipment being received in good order via the original payment method that was used to pay for the order.