At Piercing Mania we pride ourselves on providing everyone with the best possible service. Through our customer service page you can find a lot of information about deliveries, returns, warranty and more. Our customer service is there to answer all your questions. If something isn’t entirely satisfactory then first contact our customer service for a solution.
In cases where you are not satisfied with the solution offered by our customer service, you can file a complaint. These complaints are always assessed by a manager.
You can send your complaint either in writing or by email to one of the following addresses:
Please include a clear and detailed description of the complaint. Also include clear photos and relevant information such as your order number and item numbers.
Once your complaint has been received by us we will respond within 5 business days.
You can also seek advice on your consumer rights and complaints on the UK ECC website.
If you aren't satisfied with the resolution, you can always report your complaint via the Online Dispute Resolution of the European Commission.