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New support ticket
Check ticket status
How long will it take for my delivery to get here?
My order has not arrived yet
Can I track my order online?
How do I track my order?
I gave the wrong address when I made my order
Issues With Products
Issues With The Products Received
One of my piercings was damaged/broken upon arrival
I received the wrong product
I did not receive everything that I ordered
Having Some Trouble With Ordered Jewellery
I can't get the ball(s) unscrewed
Returning a Product(s)
How do I return a product?
What is the status of my return delivery?
What is the best way to send a return?
Is it possible to exchange products?
Standard Warranty Information
General warranty information
My jewellery broke down
The jewels/gems on my piercing have become loose or broken off entirely
The figurine broke off my belly piercing
My surgical steel piercing is discoloured
The coating/print from my tongue piercing is gone
What are rewards points?
How can I get Piercing Mania Rewards Points?
How can I use my Piercing Mania Rewards Points?
Order and Payment
What payment methods are accepted?
Will I receive a copy of my invoice?
When will I be charged for my order?
Do I need an account to order something?
Where can I find my order history?
Why was my order cancelled?
Can I cancel my order online?