Did you recently return your order and would like to know its status? Once we have received and processed your return, we always send a return confirmation email. Always check your spam inbox for any emails from us.
You had the possibility to return your order to our distribution centre in Slough or to return it directly to our main warehouse in The Netherlands. If you returned it to Slough, it takes up to 3 weeks for your return to be processed.
If you returned it to our main warehouse, it depends on the shipping method you used how quickly it is received.
We usually process all returns within 2 business days after receiving them.
Still no return processed after 4 weeks? Contact us. If you got a Track&Trace code with your delivery please enclose it the contact form. One of our customer support representatives will assist you further.