Many pieces of body jewellery are decorated with crystals in different shapes and sizes. Pieces of body jewellery with small or multiple jewels can be especially vulnerable.
There are many different reasons why crystals can come loose and/or get lost. The most common cause is dehydration and/or dissolving of the layer of glue through improper use. Therefore a limited warranty applies on the crystals on our body jewellery of two weeks.
Is your issue covered by this limited warranty? Take a photo of the problem and add it to the contact form. One of our customer support representatives will assist you further.