Most pieces of body jewellery are decorated with crystals in different shapes and sizes. Especially pieces of body jewellery with many and small crystals are very vulnerable.
There are many different reasons why crystals came come loose and/or got lost. The most common cause is dehydration and/or dissolving the layer of glue through improper use. Therefore a limited warranty applies on the crystals on our body jewellery of two weeks.
Is your issue covered by this limited warranty? Take a photo of the problem and add it to the contact form. One of our customer support representatives will assist you further.