If you want to return one or more items we have a couple of practical tips on how to send them back to us. This because the responsibility for making sure the return arrives on time and undamaged lies with the buyer.
1. Make sure the items are sent back in a protected envelope. It is preferred you use the envelope in which you received your items. If you nog longer posses the envelope wrap the items in toilet paper or paper towels for extra protection.
2. We advise that you always use a traceable way of shipping, for which you will get a Track&Trace code. You can also send your return as a registered letter. Inform your local postoffice for more information.
3. Is your return valuable? Always use insurance when sending back valuable items. Don't take any risks, it is better to be safe than sorry.