Questions & Contact
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Questions about placed and/or received orders
Delivery of your order
How long will it take to deliver?
Can I trace my order online?
Problems with your recently delivered order
I received a wrong product
I received a damaged / broken product
My order is incomplete
I can't get the ball(s) unscrewed
How do I return a product?
What is the status of my return delivery?
What is the best way to send a return?
General warranty information
My body jewellery broke down
The crystals from the body jewellery are loose or lost
My surgical steel piercing is discolored
My gold-plated piercing is discoulored
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