Did you recently return (a part of) your order and would you like to know its status? Once we received and processed your return we always send an return confirmation email. Always check your spam inbox for any emails from us.
You had the possibility to return your order to our distribution centre in Slough or to return it directly to our main warehouse in The Netherlands. If you returned it to Slough, it takes up to 3 weeks for your return to be processed.
If you returned it to our main warehouse, it depends on the shipping method you used how quick it's received.
We usually process all returns within 2 business days after receiving them. You can always check if a return was processed by logging in to your account on our website.
Still no return processed after 4 weeks? Contact us. If you got a Track&Trace code with your delivery please enclose it the contact form. One of our customer support representatives will assist you further.