Questions & Contact
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New support ticket
Check ticket status
Questions about placed and/or received order
Delivery of your orders
How long will it take to deliver?
Can I trace my order online?
When was my order dispatched?
Problems with your recently delivered order
I received a wrong product
I received a damaged / broken product
My order is incomplete
How do I return a product?
Wat is the status of my return delivery?
What is the best way to send a return?
General warranty information
My body jewellery broke down
The crystals from the body jewellery are loose or lost
My surgical steel piercing is discoloured
My gold-plated piercing is discouloured
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General question about body jewellery
Where do I find the sizes of piercings?
What are the standard sizes of piercings?
Information about the piercing materials
Replacing the bar of your belly button piercing
Information before ordering
Information about Store Credit
How can I use my Store Credit?